Shipping policy
Free shipping on all orders over $49
Customers are eligible for free shipping with no weight limit. The order must also meet the following criteria:
- Order subtotal over $49
Free shipping is not available for express post and by using "free shipping" you are authorising PetPA to use the cheapest and most reliable carrier to deliver your order.
Shipping costs
The shipping cost is automatically calculated at checkout.
For an accurate delivery quote, place the items you wish to order in your shopping cart and proceed to the checkout.
Once you have entered the relevant details of your delivery address, your delivery charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much delivery will be.
How will my order be delivered?
PetPA uses postal and courier services to deliver your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, there will not be a standard or set time of the day that goods are delivered. Your order will be delivered on weekdays only (Monday to Friday) and generally only during business hours (8am-6pm).
During your checkout process, there will be a special delivery instructions comment box if you have any special requests. Please note, not all requests will be able to be accommodated, however we will attempt to ensure we provide the best service we can.
If you note in the special delivery instructions comment box that the order can be left at your delivery address unattended, then we will arrange this.
Click and collect
We offer pick up options for pharmacy medications and some retail products. The pick up option will be available at checkout if the service is available with the products you've selected.
Pick ups can be made between Monday-Friday between 7.30am-4pm from:
8/88 Gargan Road, Tauriko, Tauranga 3110, New Zealand
Please bring your confirmation email with you when you come to collect your order.
Delivery time frames
New Zealand Couriers and Courier Post and other delivery companies are experiencing record parcel volumes currently due to increasing interest in online shopping. At the same time, they also have limited capacity due to staff shortages. Unfortunately, this is leading to delays to normal delivery timeframes.
- New Zealand Couriers: For an update on estimated parcel delivery times with NZ Couriers, please click here to visit the Network Status Dashboard.
- Courier Post (NZ Post) Please see the following link for domestic delivery updates for NZ Post: Domestic Delivery Updates.
Our logistics partners have advised of periodic delivery delays due to increased demand and staffing issues. Unfortunately, these delays are outside of our control.
Lost or damaged parcels
If your parcel is showing as delivered but you have not received it, please get in touch within 7 days from the dispatch date and we will lodge an inquiry with the carrier.
If you received your parcel and the contents are damaged, please contact us in the first instance.
Important note: If you have placed an order and believe it has gone missing, you must notify us within 7 days of placing the order. We cannot claim a replacement from the couriers if they are not notified about non delivery within the 7 day period.